Returns & Exchanges
At Tisserand, we want you to be completely satisfied with your beauty and wellness purchase. If you are not entirely happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at any authorized shipping location; please retain your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing