Frequently Asked Questions
Everything you need to know about your Tisserand beauty journey.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Tisserand products are 100% cruelty-free and the majority of our range is vegan-friendly, using only high-quality botanical ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.
Can I use your essential oils directly on my skin?
Our pure essential oils are highly concentrated and should always be diluted in a carrier oil before skin application. Please refer to our dilution guide or consult a professional before use.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.